Returns & Refunds

Welcome to YKZofficial's Return & Refund Policy! We value your trust and are dedicated to delivering the best possible shopping experience for you. Our Return & Refund Policy is designed to ensure your satisfaction and provide you with peace of mind when making purchases from our store.

After-sale support: support@ykzofficial.com (we will reply to you within 1 business day)

About Return

YKZ® provides 30-Day Money-Back Guarantee for Any Reason, handling it in the easiest way.

1--Eligibility for Returns:

Eligible Products for Returns and Refunds:

  • Buyer provide a valid order number from ykzofficial.com and provide a reason for the return (this information will be used for our records)
  • Returned products must be unused and kept in their original packaging with all included accessories. If the above requirements are not met, the return will not be accepted.
  • Your refund will be issued after the product is returned. For non-quality-related returns, the shipping cost of the return will be borne by the buyer (payment on the receipt is not supported), any shipping costs will not be refunded. For quality-related returns, a refund or reissue of the product will be given at ykzofficial's discretion.
  • If you wish to cancel an order that has already been shipped, you can choose to reject the delivery or return the item upon its arrival. The shipping cost of the return will be borne by the buyer and the shipping cost of the original purchase will not be refunded.
  • If the product you are returning was purchased using a discount or promotion, you will be refunded the amount you paid after all discounts.
  • Refund requests for the money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through ykzofficial website, please contact retailers for refunds.
  • We do not provide exchanges for products, but you may return unwanted products for a refund and place a new order for the product you would like.

 

Not Covered Under Warranty:

  • Products without sufficient proof of purchase.
  • Items that have expired their warranty period
  • Non-quality-related issues (after 30 days of purchase)
  • Free products
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

2--Return Process:

Step 1: Review the Return Eligibility:

Before initiating a return, please ensure that your item is eligible for return according to our Return & Refund Policy. You can find the eligibility criteria in the previous section [1--Eligibility for Returns].

Step 2: Contact Customer Support (Very important)

Step 3: Provide Necessary Information:

Buy platform：(eg.amazon,ebay,ykzofficial.com)

Order Number

Reason for Return

Photos (if applicable)

Step 4: Receive Return Authorization

Step 5: Pack and Ship the Item:

Once you receive the Return Authorization, carefully pack the item in its original packaging (if possible) to prevent damage during transit. If the original packaging is not available, use a secure packaging method that provides adequate protection for the item.

Step 6: Return Shipping:

For returns and refunds due to quality reasons, we will bear return shipping costs.We may provide you with a prepaid shipping label (if applicable), making the return process more convenient for you. If you are responsible for the return shipping costs, we recommend using a trackable shipping method to ensure the safe delivery of the item.We are not responsible for lost packages, you should contact the third party carrier.

Step 7: Await Return Processing:

Once your return package is received, our team will inspect the item to ensure it meets the return eligibility criteria. We will process your return within 3 business days after receiving the item. If everything is in order, your refund will be issued using the original payment method. Please note that it may take a few business days for the refund to reflect in your account, depending on your payment provider's policies.

3--Exchanges Process:

Step 1: Report the Issue Immediately

Upon receiving the package, carefully inspect the item for any visible signs of damage or defects. If you notice any issues, please contact our customer support team immediately. To ensure a smooth resolution, it's important to report the problem as soon as possible after receiving the item.

Step 2: Contact Customer Support (Very important)

Step 3: Provide Necessary Information:

Buy platform：(eg.amazon,ebay,ykzofficial.com)

Order Number

Reason for Return

Photos (if applicable)

Step 4:specific situation

  1. No need to return, we reissue a product
  2. Return for refund including shipping fee

4--Cancellations:

Order Cancellation Timeframe:

You can request an order cancellation within 12 hours from the time of placing your order. We recommend contacting our customer support team as soon as you decide to cancel to ensure the request is processed promptly.

Please note that due to our streamlined order processing system, we begin preparing your order for shipment as quickly as possible. As a result, we may not be able to accommodate order cancellations requested beyond the specified timeframe. In such cases, we recommend exploring our Return & Refund Policy for further assistance once you receive your order.

 

Order Cancellation Process:

To initiate an order cancellation, kindly follow these steps:

Contact Customer Support: Reach out to our dedicated customer support team via support@ykzofficial to request the cancellation of your order.

Provide Order Details: When contacting customer support, please provide your order number and any other relevant information to help us locate your order swiftly.

Await Confirmation: Our customer support team will confirm the cancellation of your order via email once the request has been processed. If you do not receive a confirmation email within 24 hours, please contact us again to ensure the cancellation is properly addressed.

 

Applicable Fees:

In most cases, we do not charge any fees for order cancellations initiated within the specified timeframe. However, there are situations where certain fees may apply, such as:

Custom-Made or Personalized Items: If your order includes custom-made or personalized items that require special production or personalization, a cancellation fee may be applied to cover the production costs incurred up to the point of cancellation. The cancellation fee, will be communicated to you at the time of your request.

Expedited Shipping: If you selected an expedited shipping option for your order and wish to cancel it after the item has been shipped, the shipping cost may not be refundable.